Shipping & Returns

We carefully document every order with detailed photos and videos before shipment, and share them with our customers for full review and approval, ensuring complete transparency and confidence in what you receive.

Returns are accepted in the rare case where the received order does not match the approved documentation prior to shipping.

Please note that once the shipment leaves our facility, we are not responsible for any damage, loss, or issues that may occur during international shipping or customs handling. However, at Mahmoud Trading, customer satisfaction is our priority, and we are always committed to reviewing each case individually and doing our utmost to resolve any issue quickly, fairly, and in a way that ensures your trust and long-term satisfaction.